FAQ's
Frequently Asked Questions
Why is PDRN made from salmon?
Salmon DNA is remarkably similar to human DNA, which is why it works so beautifully in skincare. It is the same hero ingredient behind the famous "salmon DNA" facials you see in Korea. We simply brought it to your scalp.
Is PDRN safe to use every day?
Yes. Our serum is made for daily use, morning or night. It is lightweight, non-greasy, and gentle enough to roll on as part of your everyday routine. As with any new product, do a small patch test first if you have sensitive skin.
What is K-Beauty?
K-Beauty is short for Korean Beauty. It is a skincare approach from South Korea known for gentle, smart ingredients and routines that focus on healthy skin first. Korea is years ahead on beauty trends, and ingredients like PDRN often start there before the rest of the world catches on.
What makes Bronze a K-Beauty brand?
We bring real Korean beauty ingredients and formulas straight to you, without the markup or the long wait for them to reach the West. Every Bronze product is built around proven K-Beauty heroes like PDRN, rosemary, and caffeine.
How can I contact Bronze?
You can email us at support@trybronze.co, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
Our products are shipped from warehouses strategically located in different countries, and delivery times may vary based on your specific location.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Please be advised that delivery times may vary based on geographical location, as shipping durations are contingent upon the destination.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and these are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
